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Ease pressure in your practice with GP online services

Written by Jenny Cocking on 13-Nov-2017 09:47:48

ease pressure with GP online services

Patients interact with their practice in a number of different ways. GP online services  enable this interaction to take place online; helping to decrease phone calls and footfall in the practice and encourages patients to be more active in managing their health.

Patients who use online services are able to:

  • book or cancel appointments online with a GP or nurse
  • order repeat prescriptions
  • view parts of your GP record, including diagnoses, allergies, medication, procedures and investigations

GP online services helps you to run a tighter ship and improve the patient experience.

Repeat prescriptions

You might be interested to learn in the past year the Patient Services website has been used 656,847 times to order repeat prescriptions. That means, 1,799 repeat prescriptions were requested each day.

Save time and administrative work

If the number of repeat prescriptions ordered in the past year is anything to go by, there is a trending prevalence in using GP online services.

Consider the amount of time it would take your practice to issue those repeat prescriptions in-house. You can save time and reduce administrative workload by encouraging your patients to get online.

Improve patient satisfaction

People love the convenience of GP online services - booking appointments, requesting repeat prescriptions and viewing aspects of their medical records all whilst on the move and when it suits them.

According to Citizens Advice patients who knew of and used GP online services were more likely to rate their overall GP surgery experience as 'very good'. 50% of patients who used the service to order their repeat prescriptions gave a 'very good rating'.

Encourage your patients to get online

Encourage patients to get online with promotional materials around your practice. We've developed a suite of promotional materials for download and use. 


  • Print out A3 and A4 posters, available in PDF format

For your patient call screens

  • PDF display graphic
  • PowerPoint display visual


  • Patient Services logo toolkit
  • Patient Services branding guidelines

Download promotional material

Topics: Online services for patients


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