Increase capacity for GP appointments with 2-way text messaging

Posted by Steve Marriott on 09-Mar-2017 19:10:16

A recent update to Vision helps GP practices to make more appointments available to patients, and increases the potential to save time and money with SMS text messaging.

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Text messaging is an increasingly popular way to remind patients about their appointments and to send call/recall invitations. It is a fast and effective way to communicate with your patients. Now your patients can reply and send text messages straight into Vision for a fraction of the cost of similar solutions.

Reduce DNAs with appointment cancellations

When Vision sends appointment reminders by text message your patients can now reply to tell you they no longer need the appointment or can't attend. Vision will automatically cancel the appointment and make it available to other patients. This simple way for patients to cancel their appointments at any time of the day (or night) helps to reduce DNAs.

Secretary of State for Health, Jeremy Hunt, said that missed GP appointments cost the taxpayer £162 million a year* which translates to around £50 per missed appointment. The first GP practice to use Vision's 2-way text messaging received 14 cancellations in the first two weeks. Importantly, nine of these were rebooked saving £450 and helping the practice to increase its capacity for in-demand GP appointments.

Save time with calls/recalls

Sending call/recall invitations by text message is much cheaper than making phone calls or sending letters. Now your patients can reply by text message to decline their invitations and Vision will record a Read coded response straight into their medical record. You no longer need to manually intervene or add Read codes for these patients, saving valuable administrative time.

Easy patient feedback

Your patients can also respond by text message to outbound questionnaires at practice, local or national level, quickly and at their own convenience.


The software must be switched on before you can start using it. For more information please get in touch.

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*speech to the Local Government Association in July 2015.

Topics: Text Messaging, SMS, Appointments