3 ways to overcome your biggest primary care challenges

Posted by Steve Marriott on 23-Jan-2018 15:15:41

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We recently asked you about your most significant work challenges. What are they and how can Vision make your working life easier?

1. Increasing expectations. Less resource

It wasn't a surprise that the number one challenge for GPs and Practice Managers was workload. Several of you told us the most challenging part of your job was "to keep all the plates spinning".

We're all used to on-demand services. We stream movies, consume news on social media and get real-time updates for online taxi bookings. Your patients are expecting the same level of service. They want to interact with you when they want - on their terms. And they don't want to wait for appointments.

General practice is under immense pressure. So how can you meet your patient's expectations when your workload is increasing?

Online services offer a quick win to take pressure away from your reception desk. Every time one of your patients books an appointment or requests a prescription online - it's one less to deal with in person. It doesn't take a lot of effort to encourage your patients to use online services.

2. Communication

There were many responses citing communication as a problem. You told us your challenges included:

  • Monitoring and prioritising incoming admin work
  • Communicating plans, dreams and changes
  • Keeping communications open between hospitals, GPs and community teams
We are about to launch a new Vision task management app. Highlights include:
  1. Keep everything in one place. Over time, all your incoming mail, tasks and announcements will arrive in a single inbox
  2. Conversations. Chat about a task so you can ask questions and clarify task details
  3. Tasks for the whole healthcare team. Perfect for collaboration in healthcare between service providers. The initial release will allow you to assign tasks to your practice based colleagues. There will be an update soon after that extends this to the whole healthcare team, regardless of which IT systems they use.

3. Staying fit and healthy

Many of you have concerns about the amount of time you spend sat down in front of a computer. Lots of you said you weren't moving about much, and because of your workload it is hard to find time for exercise.

I'm no different. I'm either driving, in meetings, on the phone or using computers. The only advice I can give is to do your best to make time. I try to run or cycle several times each week. In no way am I a natural athlete. But, if I can do it, you can too. If you like the idea of running but don't know where or how to start, look at getting started with the NHS Couch to 5K

Smarter. Faster. Better.

Vision is changing. Our design goal is to make our new software smarter, faster and better so it helps you address your primary care challenges. We call it intelligent healthcare - key characteristics include:

  • a modern user interface that's clutter-free, so it’s nimble and straightforward
  • anywhere, anytime access to patient records and collaborative tools
  • an excellent experience for end-users and patients
  • built from the outset for shared care and collaborative primary care

The end result is software that improves efficiency and releases time for careWe'd love the opportunity to share our enthusiasm and show you what the future of Vision holds. Let us know you're interested and we'll get in touch.

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Topics: Online services for patients, Tasks, General practice

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