The last few months have proved the adaptability of both businesses and individuals. Faced with unprecedented challenges, our customers have embraced new business models and new ways of working and living. One of the biggest changes globally has been in learning – with many school pupils and students embracing e-learning for the first time. Indeed, while schools are re-opening, universities are embracing the value and benefits of distance learning, with Manchester University confirming all its lectures for the autumn term will move online.
Even before the challenges created by COVID-19, GP practices were exploring a new era of fast, effective and intuitive appointment systems. For Leith Surgery in Leith, Edinburgh, this involved the transition to Vision Appointments; part of Vision’s solution for shared care and GP practices. The move to Vision Appointments is reducing pressure on the front desk and helping to manage the peaks in demand at the beginning of the academic year created by the high proportion of students on the practice list.
Partnership and collaboration have been key to the NHS’s response to Covid-19 over the past few months, and that’s no different here at Vision. Our partner programme has been developed to support GP’s in the delivery of the most effective level of patient care and includes a range of solutions that have played a vital role in supporting our customers during these most recent changing times. From data collection to telehealth, we’ve got you covered, and here are the latest updates on how each quality assured solution is working to deliver value in response to COVID-19.
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It has been a strange few weeks for many GP practices. An initial flurry of COVID-19 related concerns from patients; the dash to set up video consultations and home working; followed by a notable drop in patient demand. Figures from the Royal College of GPs reveal that in the four weeks to 12th April, GPs in England undertook 25% less clinical activity than in the same period in 2019.
The pros and cons of remote working have been in discussion for years. While some organisations have been able to offer employees a more flexible work/life balance, within the NHS patient expectations regarding face-to-face consultations have challenged any significant change in working practice. People expect to see a GP and that direct contact has always been a fundamental component of the clinician: patient relationship.
The speed with which day-to-day operating practices are changing during the Covid 19 outbreak is unprecedented. Following the health secretary Matt Hancock's call for primary care staff to carry out consultations remotely where possible, as part of a 'digital first' approach, GP practices have rushed to discover how best to achieve video consultations to conduct remote appointments.
There has also been a shift in approach when it comes to sharing information from; 'how you share it', to 'what information is shared' and 'who is it shared with'?
GP practices are fundamentally changing day-to-day activity, as the scale of the coronavirus (Covid 19) pandemic increases. While GP surgeries have been told to limit the number of people who visit in person, receptionists are under huge pressure as they try to deal with the volume of calls. Indeed, growing numbers of surgeries have resorted to locking their doors to prevent patients with symptoms from entering.
Patients at GP practices using Vision are now able to use the NHS App to book appointments, request prescriptions and view medical records.
Patients registered at GP practices using Vision have had online access to Patient Services since 2016. In the past year, the Patient Services website has been used 2,182,694 times to order repeat prescriptions, 517,596 times to book appointments, and 47,149 to view patient summary records.
Now, patients in England have more choice with which online service they use. They can either download the new NHS App or the existing Patient Services apps from the online stores provided by third parties - or access Patient Services website (www.patient-services.co.uk) straight from their browser.
We’re delighted to announce an exciting new partnership between Elemental Software and Vision. The partnership is set to make it even easier for GPs using Vision, to refer patients to social prescribing hubs in their local areas and track the impact of the referral.