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More choice for patients using Online Services in England

Written by Jenny Cocking on 06-Mar-2020 09:14:03

Patients at GP practices using Vision are now able to use the NHS App to book appointments, request prescriptions and view medical records.

Patients registered at GP practices using Vision have had online access to Patient Services since 2016. In the past year, the Patient Services website has been used 2,182,694 times to order repeat prescriptions, 517,596 times to book appointments, and 47,149 to view patient summary records.

Now, patients in England have more choice with which online service they use. They can either download the new NHS App or the existing Patient Services apps from the online stores provided by third parties - or access Patient Services website (www.patient-services.co.uk) straight from their browser.


GP practices in England provide over 300 million patient consultations each year. Now Vision is supporting another option for your patients to have more convenient access to GP services, and you can save time and administrative work. 

Encouraging patients to use online services is a great way to help patients take control of their health. Consider the time you can save not having to issue repeat prescriptions in-house. 

'NHS App' Vs' Patient Services'

What's the difference for patients?

Both applications allow patients to manage their appointments, order repeat prescriptions and view aspects of their GP medical records any time of the day or night.

The Patient Services web site also allows patients to communicate directly with your practice, with it's easy to use messaging service.

With the NHS App you can also:

  • register to be an organ donor
  • choose how the NHS uses your data
  • check your symptoms
  • find out what to do when you need help urgently
  • receive your first outpatient appointment request information via email

What's the difference for GP practices?

There are no changes required at practices to make use of the NHS App. As long as you have configured Vision to provide Patient Facing Services patients will be able to use any patient online services app.

Encourage your patients to get online.

NHS England has the following guidance for GP practices on the NHS App. Click here to access via the NHS England website.

For Patient Services, we've developed a suite of promotional materials for download and use.


  • Print out A3 and A4 posters, available in PDF format

For your patient call screens

  • PDF display graphic
  • PowerPoint display visual


  • Patient Services logo toolkit
  • Patient Services branding guidelines

Download promotional material


Topics: Patient services

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