GP practices are fundamentally changing day-to-day activity, as the scale of the coronavirus (Covid 19) pandemic increases. While GP surgeries have been told to limit the number of people who visit in person, receptionists are under huge pressure as they try to deal with the volume of calls. Indeed, growing numbers of surgeries have resorted to locking their doors to prevent patients with symptoms from entering.
There's a great way to save admin time at your practice and you've already got everything you need.
A recent pilot study1 showed that just under 40% of patients in Scotland missed one or more appointments during a 3-year period and 10% missed three or more appointments.